Frequently asked questions.

Use our drag-and-drop editor right inside your dashboard. Upload your artwork, position it on a real product mockup, and preview the result instantly. No Photoshop needed — but if you prefer, you can upload print-ready files too.

PNG with transparent background, minimum 300 DPI, RGB color mode for DTF/DTG and CMYK for sublimation. The recommended print area is 30x40 cm for apparel. Our editor checks every file automatically and warns you before production.

RGB (sRGB) for direct-to-garment, direct-to-film and UV prints — they reproduce colors more vividly. CMYK for sublimation on mugs, bottles and home goods. If you're unsure, just upload RGB and we'll convert it correctly.

DPI (dots per inch) is the print density — the higher, the sharper. We recommend 300 DPI at the final printed size. A 1200x1500 px image prints crisply at A4. Anything below 150 DPI may look blurry on the final product.

Yes. Every design lives in your Library and can be edited, duplicated, applied to a new product, or archived at any time — even after you've sold it.

Yes. From the Pro plan onward, you can upload your logo for branded packaging inserts, custom thank-you cards and neck labels — all printed on demand with your order.

Yes. We offer premium machine embroidery on caps, polos, hoodies, sweatshirts and tote bags — up to 12 thread colors, ideal for logos, monograms and crests. Embroidery lasts 50+ washes and gives your brand a true luxury feel. Upload a vector logo (SVG, AI or high-res PNG) and we handle the digitizing.

Pick embroidery for caps, polos, premium hoodies, workwear and any product where you want a luxury, durable, tactile finish. Pick DTF/sublimation printing for full-color artwork, photos, large designs and t-shirts. You can mix both on the same brand — many of our top sellers print t-shirts and embroider their caps and polos.

Yes. We don't print copyrighted artwork you don't own, hate speech, explicit content or anything illegal under Moroccan law. Everything else — your art, original designs, AI-generated work you own — is welcome.

Yes — COD is available everywhere in Morocco for almost all our products. Every COD order is confirmed by our team via phone call before production, so refusal rates stay below 8%.

A small number of fragile or made-to-order items (like ceramic mugs with custom photos or large home decor pieces) require prepayment to keep refusal rates manageable. These are clearly marked in the editor.

Cash on Delivery, bank cards (CMI), and bank transfer. Stripe and PayPal will be added in 2026 for international sales.

No problem — Cash on Delivery covers them. They pay the courier directly when they receive the package.

We deduct the production cost from each sale. You set your retail price, we set the production cost transparently in the editor — the difference is your margin, paid out weekly to your bank account in MAD.

The price you see in the editor includes: the blank product, printing, packing, customer-service confirmation calls, and last-mile delivery anywhere in Morocco. There are no surprise fees.

Margins are paid out every Monday for all orders confirmed delivered the previous week. Payouts go directly to your Moroccan bank account (RIB) via SEPA-equivalent transfer.

Today: your free MerchLab micro-store works out of the box. Coming Q1 2026: Shopify, YouCan, WooCommerce and Sellix integrations to sync products, inventory and orders automatically.

Yes — that's exactly what most of our creators do. Share your store link in your bio, in DMs, or in TikTok comments. Every visit is tracked in your dashboard analytics.

Yes. From the Pro plan, connect your own domain (e.g. shop.yourbrand.ma) to your MerchLab store with a free SSL certificate.