When we refund in full
Items that arrive damaged, defective, or printed incorrectly are reprinted at our cost — or fully refunded, including shipping. Send proof photos within 7 days of delivery to support@merchlab.studio.
MerchLab / StudioRefund Policy
Fair refunds, every time.
All products at MerchLab are custom-made based on your specific order. Here's exactly when and how refunds work.
What we cannot refund
Because every product is printed on demand for a specific customer, we cannot accept refunds for change of mind, wrong size selected by the customer, or designs uploaded with incorrect specifications.
Shipping fees & handling
On approved refunds we credit the shipping fees to your MerchLab balance. Return-handling fee is 5 MAD per parcel. Product cost is not refunded for non-defective returns.
Processing time
Approved refunds are processed within 3–5 business days back to your original payment method, or instantly to your MerchLab balance if you prefer a faster reprint.
Questions? Contact our team — we reply within a few hours.